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Thursday, July 28, 2005 |
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This made my day. Read on... Sony eSupport Chat Transcript
Jeremy > hi
Rocky_ > Welcome to Sony Online Support. I will be glad to assist you.
Rocky_ > Hi Jeremy.
Rocky_ > I did not receive your question. Could you please explain that again? Thank you.
Jeremy > sure. when I start the Network Smart capture program, the camera light turns green, but the image on the software is ! all black and the camera doesn't seem to work.
Rocky_ > What is the Operating System of the computer?
Jeremy > Xp home
Rocky_ > When was the last time the Camera worked normally?
Jeremy > last time I used it was about a month ago
Jeremy > the camera appears to be functioning, but the picture is all black! and grainy. It is transmitting some data, but not a picture. I've tried adjusting the focus and I have enough light, so it's not that.
Rocky_ > I will forward a page where you can view the troubleshooting steps.
Rocky_ > http://www.iq.sony.com/srvs/autoresponse.asp?id=81906
Rocky_ > Please click on the link.
Rocky_ > Are you able to view the page?
Jeremy > yes, that is not m! y problem.
Jeremy > this is a camera that is attached to my PCG-TR2A notebook
Rocky_ > It is taking a bit longer than expected, please stay online.
Rocky_ > I will forward a page where you can view the troubleshooting steps.
Rocky_ > http://www.iq.sony.com/srvs/autoresponse.asp?id=331784
Rocky_ > Please c! lick on the link.
Rocky_ > Are you able to view the page?
Jeremy > yes, I've followed those steps, however, the "smart capture utlity" is not in my startup tab in MSCONFIG.
Rocky_ > Do you have the Recovery CDs?
Jeremy > not with me
Jeremy > but they are at home
Rocky_ > Please reinstall the Smart capture utility using the Application Recovery CD.
Jeremy > ok
Rocky_ > Are there any other concerns that we have not covered yet?
Jeremy > what was it like to fight Apollo?
Rocky_ > I did not understand.
Jeremy > ok. thanks!!
Rocky_ > Thank you for contacting Sony Online Support. Please feel free to contact us for further assistance.
Rocky_ > Analyst has closed chat and left the room 
posted by Jeremy at 4:29 PM| link | comments
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Wednesday, January 05, 2005 |
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I just launched this new site- SaveBuzz.com it features the best deals, rebates, and coupons on everything from Computers, Electronics, Movies, Music, Housewares, Office Supplies, and more.
Tell all your friends, and feel free to link to the site.
posted by Jeremy at 11:44 AM| link | comments
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