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Sony eSupport Chat Transcript

Jeremy > hi
Rocky_ > Welcome to Sony Online Support. I will be glad to assist you.
Rocky_ > Hi Jeremy.
Rocky_ > I did not receive your question. Could you please explain that again? Thank you.
Jeremy > sure. when I start the Network Smart capture program, the camera light turns green, but the image on the software is ! all black and the camera doesn't seem to work.
Rocky_ > What is the Operating System of the computer?
Jeremy > Xp home
Rocky_ > When was the last time the Camera worked normally?
Jeremy > last time I used it was about a month ago
Jeremy > the camera appears to be functioning, but the picture is all black! and grainy. It is transmitting some data, but not a picture. I've tried adjusting the focus and I have enough light, so it's not that.
Rocky_ > I will forward a page where you can view the troubleshooting steps.
Rocky_ > http://www.iq.sony.com/srvs/autoresponse.asp?id=81906
Rocky_ > Please click on the link.
Rocky_ > Are you able to view the page?
Jeremy > yes, that is not m! y problem.
Jeremy > this is a camera that is attached to my PCG-TR2A notebook
Rocky_ > It is taking a bit longer than expected, please stay online.
Rocky_ > I will forward a page where you can view the troubleshooting steps.
Rocky_ > http://www.iq.sony.com/srvs/autoresponse.asp?id=331784
Rocky_ > Please c! lick on the link.
Rocky_ > Are you able to view the page?
Jeremy > yes, I've followed those steps, however, the "smart capture utlity" is not in my startup tab in MSCONFIG.
Rocky_ > Do you have the Recovery CDs?
Jeremy > not with me
Jeremy > but they are at home
Rocky_ > Please reinstall the Smart capture utility using the Application Recovery CD.
Jeremy > ok
Rocky_ > Are there any other concerns that we have not covered yet?
Jeremy > what was it like to fight Apollo?
Rocky_ > I did not understand.
Jeremy > ok. thanks!!
Rocky_ > Thank you for contacting Sony Online Support. Please feel free to contact us for further assistance.
Rocky_ > Analyst has closed chat and left the room